Privacy Policy

1) Who we are

This Privacy Policy applies to SysRidge (SysRidge Technologies), operated by Turbotrend Pty Ltd (ABN 34 679 965 014) (“SysRidge”, “we”, “us”).

2) What personal information we collect

We may collect personal information including:

• Name, business name
• Email address, phone number
• Message content you send through forms or email
• Service-related details needed to provide IT support, web development, automation, or CRM services
• Website usage data (IP address, device/browser info, pages visited, timestamps)

Social platform data (if you connect accounts)

If you connect a social media account (for example LinkedIn, Google/YouTube, X, Facebook, Instagram or similar), we may process:

• Account identifiers (e.g., profile/channel/page ID)
• Authorised content you choose to publish (text, images, videos, captions, hashtags)
• Basic metadata returned by the platform (post IDs, timestamps, status)
• Analytics/engagement data if you enable it (views, likes, comments, shares)
• Access tokens or authorisation credentials required to perform actions on your behalf

We use this data only to provide the features you request and do not sell it. Tokens are stored securely and you can revoke access at any time by disconnecting the integration.

3) How we collect information

We collect information when you:

• Submit the website contact form (your site posts to /submit.php)
• Call or email us
• Engage our services and provide details necessary for delivery
• Browse our website (cookies/analytics/server logs may apply)
• Connect or authorise third-party accounts (OAuth or similar authorisation methods)

4) Why we collect and use information

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver IT support, automation, web development, and CRM/invoicing services
• Provide social media integration features you request (posting content, retrieving post status, optional analytics)
• Communicate about projects, requests, incidents, and support tickets
• Improve our services, website performance, and security
• Meet legal, accounting, and tax obligations

Purpose limitation

We use social platform data only to provide the features you enable and request. We do not sell connected account data. We do not use it for unrelated advertising.

5) Tokens, credentials, and security

If you connect third-party accounts, we may store access tokens or credentials needed to perform actions on your behalf. We take reasonable steps to protect them, including:

• Encryption in transit (HTTPS)
• Restricted access (least privilege) to systems and secrets
• Access controls and logging for administrative access
• Revocation support: you can disconnect accounts to stop access

No method of transmission or storage is completely secure.

6) Disclosure to third parties

We may disclose personal information to service providers that help us operate, such as hosting providers, email/communications providers, analytics providers, and contractors involved in delivery. We only disclose what is reasonably required to provide services.

If you connect social accounts, relevant information may be shared with the platform provider as part of normal API operation (for example, sending your post content to publish it).

7) Overseas disclosure

Some providers we use (including certain cloud, analytics, or platform providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

8) Retention

We keep personal information only for as long as needed for the purposes above or as required by law. When no longer required, we take reasonable steps to securely destroy or de-identify it.

Retention for connected accounts and platform data

• Access tokens: retained only while your integration is active, or until you revoke/disconnect access.
• Post metadata: may be retained to provide delivery status, logs, and troubleshooting.
• Analytics: retained only if you enable analytics features and for reasonable reporting periods.

9) Access, correction, and data export

You can request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

You can also request an export/copy of information associated with your account (where applicable and reasonable).

10) Data deletion (instructions)

You can request deletion of personal information we hold, subject to legal and operational requirements (for example, invoicing and tax record retention).

What data deletion covers

• Contact details submitted via forms/email
• Integration data for connected social accounts (account IDs, tokens, post IDs/status logs, optional analytics if enabled)

How to request deletion

Email support@sysridge.com.au with subject: Data Deletion Request.

Include:

• Your name and email used with SysRidge
• The social platform(s) to disconnect (LinkedIn, X, Meta, etc.)
• The page/profile/channel identifier (if available)

What we do after your request

• Revoke/disconnect integrations where applicable
• Delete stored access tokens/credentials associated with the integration
• Delete stored post metadata/logs where not required for security, dispute handling, or legal obligations

Timeframe

We aim to complete deletion within a reasonable time, typically within 30 days, unless we must retain some records by law.

Legal retention

Some data may be retained where required (for example, invoicing/tax records) or for security and abuse prevention. Retained data is restricted and not used for marketing.

11) Marketing

If we send marketing communications, you can opt out at any time by contacting us or using any unsubscribe mechanism provided.

12) Cookies and analytics

We may use cookies and analytics to understand usage and improve performance. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

13) Complaints

To make a privacy complaint, contact us using the details below. We will investigate and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

14) Contact

Email: support@sysridge.com.au
Phone: +61 421 253 253